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Delivery is FREE for all mainland UK orders over £25 (excluding UK Islands, Scottish Highlands & Northern Ireland)*
Delivery is £4.95 for all mainland UK orders under £25 (excluding UK Islands, Scottish Highlands & Northern Ireland)*
Igloobooks.com offers a quick and efficient delivery service, which we pride ourselves on.
All mainland UK orders placed by 2pm will be next day delivery (excluding weekends, bank holidays and the Christmas period). Before completing your preferred delivery address, please make sure that someone will be there to sign for the package. You may prefer to have it delivered to your work address.
Please supply us with an email address or mobile telephone number so the courier service can provide you with a 2-hour window of delivery time.
For non-mainland United Kingdom (UK Islands, Scottish Highlands & Northern Ireland) delivery is £12. All orders will be 3-7 working days delivery.
For an OVERSEAS SHIPPING QUOTE please email email@example.com. If an order is placed automatically extra shipping charges may apply.
Internet Only Returns Policy:
If you are not completely satisfied with your purchase just send it back to us (using a tracked delivery service) in its original condition and with a copy of your original invoice, within 14 days. Upon receipt and examination we will issue a full refund. Cost of return postage is the customer's responsibility and we recommend using an insured delivery service such as Royal Mail 1st Class Recorded service.
If the product you receive is faulty or damaged, please contact us immediately on +44 (0)1604 950550 or alternatively email firstname.lastname@example.org. Please inform us of your reasons for return/fault.
Please have your order number details at hand.
Where upon, we will arrange collection or exchange of goods.
Refunds will be processed upon receipt and examination of the product. The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to show on your credit card or bank statement.
Help desk: +44 (0)1604 950550 (open 9am-5:30pm Mon-Fri)
The products on our website are regularly checked for availability. 99% of items are in stock.
If for any reason stock is not available to process your order, we will email to inform you. If you paid using a credit or debit card, you will be refunded for unavailable stock. PayPal payments will be credited to the account used within 48 hours.